Terms of service - the Indo Surf Trip

1. Introduction
Welcome to The Indo Surf Trip. These Terms of Service ("Terms") govern your use of our services, including surf travel bookings, surf lessons, and cultural trips. By accessing or using our services, you agree to be bound by these Terms.

2. Services Provided
The Indo Surf Trip offers the following services:

  • Surf travel agency services, connecting surfers with surf accommodations in the Mentawai Islands.

  • Surf lessons, accommodating those who want to learn how to surf and provided by a surf instructor.

  • Surf Photography, providing surf photography by local photographers.

  • Mentawai Tribe Culture, organising jungle trip to Siberut Island.

3. Booking and Payments

  • All bookings must be made through our official channels.

  • A deposit may be required to secure reservations.

  • Full payment must be completed before the commencement of services.

  • Payments are non-refundable unless otherwise stated in our cancellation policy.

4. Cancellation and Refund Policy

  • Cancellations are subject to the policies of the respective accommodation or service providers.

  • Refunds and changes will follow the terms set by the provider.

  • Refunds may be subject to processing fees and administrative charges.

5. Travel and Liability

  • Clients are responsible for obtaining necessary travel documents, including visas and permits.

  • The Indo Surf Trip is not liable for travel disruptions, including flight cancellations, natural disasters, or personal emergencies.

  • Participants acknowledge the inherent risks of surfing and adventure travel and agree to participate at their own risk.

6. Code of Conduct

  • Clients must respect local customs and traditions.

  • Responsible travel behavior is expected, including environmental conservation and respect for local communities.

  • The Indo Surf Trip reserves the right to refuse service to any client engaging in disruptive or unlawful behavior.

7. Insurance

  • We highly recommend that clients obtain comprehensive travel insurance covering medical emergencies, trip cancellations, and personal liability.

  • The Indo Surf Trip does not provide travel insurance and is not responsible for costs incurred due to unforeseen circumstances.

8. Changes to Services

  • The Indo Surf Trip reserves the right to modify itineraries or services due to unforeseen circumstances, including weather conditions and operational issues.

  • Clients will be informed of significant changes as soon as possible.

9. Privacy Policy

  • We collect personal information necessary for booking and service fulfillment.

  • Your information will not be shared with third parties except as required for service delivery.

10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Indonesia. Any disputes shall be resolved in the appropriate legal jurisdiction.

11. Contact Information
For inquiries regarding these Terms, please contact us at: info@theindosurftrip.com